Physical products undergo a 2–3 week preparation and ritual consecration period before dispatch.
Custom formulations and made-to-order items may require extended processing times, which will be communicated upon ordering.
Orders are not processed or shipped on major holiday weekends (Friday through Monday).
Order Accuracy: Please verify your shipping address during checkout. Orders cannot be modified, cancelled, or altered once placed. We are not responsible for delays, misdeliveries, or return-to-sender packages caused by incorrect addresses provided at checkout.
Carrier Delays & Tracking: Orders ship via USPS. You will receive tracking information once your package has shipped. Healed Spirit Corner is not responsible for transit delays, postal carrier holds, or customs delays.
Damaged Shipments: If your package arrives damaged in transit:
Take clear photos of the damaged box, packaging, and product immediately upon delivery.
Keep all original shipping materials and broken items.
File an indemnity claim directly with the carrier through the USPS Claims Portal within 60 days of the mailing date.
Missing Packages Marked "Delivered": If tracking indicates your package was delivered but you have not received it:
Verify the shipping address submitted on your order confirmation.
Check all potential drop-off locations (porch, side doors, garage, leasing office, neighbors).
Submit a Help Request or Missing Mail Search through USPS.
Choosing a selection results in a full page refresh.
